Modern Power Solutions PTY LTD is a licensed electrical manufacturer & supplier in Australia, ensuring quality and safety for all users – This is a factor loved by all our customers. Every time someone uses our product, they are using a product that is produced to Australian safety standards and regulation, offering our customers the trust and security of a local company
Warranty:
We include 12 months warranty. If your product malfunctions within 12 months, we will repair or replace it for you free of charge. We will cover both [2-way] postage costs, and repair or replace the unit within 5 days. We keep digital receipts matched with product serial numbers for every order, so don’t worry about keeping the transaction receipt. All we require for a warranty claim is a confirmation of your name, address and an approximate date of purchase. From this, you will need to pack the unit securely, and we will send you a prepaid postage label to stick onto the unit. You will then be required to drop the unit off at an Australia Post retail outlet. Once we receive the unit, we will match its serial number with your receipt, and repair the fault, then send it back to you between 3-5 days.
Extended Premium Warranty Options:
We also offer a premium 5 year extended warranty service. If you have any faults with your product within the 5 year warranty period, we will repair your item completely free of charge. We will also organise postage, both, from you, and back to you, so it won’t cost you a cent.
Accidental Damage:
We’ve designed and tested these units for use over 25 years withstanding in a normal working environment. In the unlikely event that you do cause accidental damage to your unit, we provide an affordable repair service, generally less than $35 [including postage both ways], and our repair staff can fix your unit within 3 days [within Australia]. For example, if you drop something heavy on the unit, and the shell dents heavily, the cost of repair is $30, and we give you the postage label to send it back to us, and we return it to you within 3-5 days. We always keep all spare parts, for all our models, so we will always be able to fix every issue.